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Delivery
As we are UK based we only offer UK Delivery. We are constantly updating our products and strive to have a 100% 'in-stock' e-Commerce platform...although this cannot always be guaranteed.
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Item's in stock: 2-3 Days
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Item's out of stock: 4-5 Weeks
If you would like specific dates for delivery then please contact us
Postage & Package (For Watches)
All Postage and Packaging for any of our watches is shipped with from the original box from the Brand with the Guarantee from the Manufacturer
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours or your refund/ return may not be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@designcentrejewellery.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@designcentrejewellery.com and send your item to:
114 Vyse St
Birmingham
West Midlands
B18 6LP
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
E & R JEWELLERY LTD T/A Design Centre ("Design Centre", "us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. Design centre is not responsible for the privacy practices of any websites which may be linked from the Design centre website, so please check these separately.
We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website.
What personal information do we collect?
We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:
- your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase;
- details of any purchase orders that you place through the website, and any details we need for delivery;
- card payment details if making a purchase;
- details you provide when you contact us or make enquiries either generally or about any purchases you make with us;
- details of your visits to the website and the resources that you access; and
- information you provide if you report a problem with our website;
Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.
Depending on how you engage with us, we may use your information:
- to facilitate your use of this website and the services available through it;
- when you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds;
- for internal accounting and regulatory purposes;
- for statistical analysis to assess our business performance and to improve our products and services;
- to improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed); and
- to ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.
Who do we share it with?
Design centre may also disclose your personal information:
- if we use authorised service providers to perform certain services on our behalf, for example this might include reviews, direct marketing programme and for online payment services. We do not permit our service providers to share or to use such information for any other purpose and they are under strict obligations to keep your information secure;
- Trusted third party suppliers providing relevant products and services related to your Design centre purchases (see Keeping You Informed)
- to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Design centre, its business, staff and customers; and
- to prospective or actual buyers in the event that Design centre sells any of its business or assets so help ensure continuity of your customer relationship.
Keeping You Informed
We may from time to time contact or update you about products, services or offers that may be relevant to you.
This may include delivery, reviews, lists and extended warranties, and other products and services related to your Design centre purchases, some of which are provided by Design centre and some by our trusted partners to whom we may pass on your details.
They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.
If you don't want to be contacted by post or telephone you can email us at sales@designcentrejewellery.com
If you don't want to be contacted by email, please unsubscribe from the Design centre marketing emails that contain an easy means for you to unsubscribe.
Please note that Design centre would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.
Security and Storage
Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Design centre cannot guarantee the security of any information you provide online.