Captain Cook Automatic
(R32505313)

As we are UK based we only offer UK Delivery. We are constantly updating our products and strive to have a 100% 'in-stock' e-Commerce platform...although this cannot always be guaranteed.

• Item's in stock: 2-3 Days
• Item's out of stock: 4-5 Weeks

If you would like specific dates for delivery then please contact us

Postage & Package (For Watches)

All Postage and Packaging for any of our watches is shipped with from the original box from the Brand with the Guarantee from the Manufacturer 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours or your refund/ return may not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  sales@designcentrejewellery.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@designcentrejewellery.com and send your item to: 

114 Vyse St
Birmingham
West Midlands
B18 6LP

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Get a watch that's tailored to you! All our Watches purchased offer a free resizing or adjusting service